Frequently Asked Questions
Everything you need to know about shopping at Camera West
What kind of warranty comes with my camera purchase?
All new cameras include a one-year manufacturer warranty. For pre-owned equipment, Camera West provides a comprehensive 90-day limited warranty covering mechanical and electronic defects.
Do you offer international shipping for high-end optics?
Yes, we ship globally via insured carriers. Please note that international customers are responsible for any applicable customs duties, taxes, and import fees required by their country.
What is your return policy for open-box items?
You may return products within 14 days of receipt. Items must be in their original condition with all packaging, manuals, and accessories included. A restocking fee may apply to opened electronics.
Can I trade in my old gear for store credit?
Absolutely. We offer a trade-in program where you can receive competitive quotes for your used lenses and camera bodies, which can be applied directly to your new purchase.
How do you ensure the quality of used equipment?
Every piece of pre-owned gear undergoes a rigorous 20-point inspection by our technical experts, including sensor cleaning and shutter count verification, before being listed for sale.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited overnight and 2-day priority shipping options for photographers who need their gear urgently.